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Customer Support Manager Wallingford, CT
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SummaryQualified candidates for this position will supervise an energetic team that supports customers with information such as pricing, availability and backlog reporting plus help with product selection and application guidance.  This position reports to Director of Commercial Sales, Dave Kiesling.Essential Duties and Responsibilities Responsible for ensuring Times Microwave provides a high-quality customer experience. Lead, motivate and support a team of approximately 8 customer service representatives. Improve processes to streamline activities, raise customer service quality.  Create and monitor metrics to measure effectiveness such as quote response time, order entry time, etc. Develop standard training tools to help introduce new people into the team and ensure a basic level of understanding across team members. Coordinate with the sales teams on quote tracking, win/loss reporting and customer service metrics. Customer service responsibility for a few key accounts. Serve as an escalation point for customer complaints. Help other functions within the company to resolve customer issues such as credit limits, collections, returns, etc. Manage expectations between customers and the company on lead times, expedites, and availability.Qualifications/Requirements Minimum 2-year degree or equivalent work experience Minimum 8-years’ experience in inside sales &/or customer service with supervisory responsibility Highly organized and personable with a “roll your sleeves up, let’s get this done” attitude. Strong verbal and written communication skills. Familiar with ERP systems – preferably Oracle Experience working in a manufacturing company a plus. Able to communicate effectively in a variety of ways – phone, email, etc.
Customer Support Representative Wallingford, CT
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SummaryQualified candidates for this position will provide customer support such as pricing, availability and backlog reporting plus help with product selection and application guidance.Essential Duties and Responsibilities•             Provide inside customer support for a sales territory and/or collection of key accounts•             Primary customer contact for order management and sales inquiries•             Generate quotes and proposals, assist in product recommendations•             Work with other functions to manage the customer order backlog, expedite orders, and recover late orders•             Manage expectations between customers and the company on lead times, expedites, and availability•             Review, enter and acknowledge purchase ordersQualifications/Requirements•             Minimum 2 year degree or equivalent work experience•             Minimum 3 years’ experience in inside sales and/or customer service•             Highly organized and personable•             Strong negotiation and problem solving skills•             Strong verbal and written communication skills•             Familiar with ERP systems – preferably Oracle•             Able to communicate effectively in a variety of ways – phone, email, etc.•             Experience working in a manufacturing environment a plus
Electrical/RF Engineer Wallingford, CT
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Core Responsibilities:The position requires experience and knowledge of R F transmission line parameters as they relate to coaxial cable assemblies. Main resource for RF transmission line parameters as they apply to cable assembly products. Participate in the review of customer specifications for new programs. The candidate should have the ability to conceive new tests and test methods as necessary. Evaluate products and prototypes mechanically and electrically as well as assist in the development of new products.Qualifications: BSEE with 5 to 10 years experience in the cable industry. Strong background in math and electrical engineering. Knowledge of RF test equipment and test methods. Computer literate, good writing skills. Ability to work independently as well as part of a team. Must have excellent communication skills and an assertive personality.Technical Requirements:Knowledge of all coaxial cable assembly parameters including:Capacitance, Phase versus temperature SWRPhase Shielding RF LeakageAttenuation Impedance Power, CW and AltitudeSpecific Duties: Knowledge of Transmission line theory and applications. Accurately maintain test results and compile clear, concise and comprehensive test reports. Ability to investigate and resolve cable assembly problems i.e. spikes, high attenuation, SWR. Travel to customer locations for technical discussions, fact-finding, problem investigations. Serve as main technical resource for customer inquiries and specification reviews involving, Phase temperature, Transmission line parameters, Test methods inside and outside of the company. Liaison between design engineering and manufacturing and marketing.Education Requirements: BSME or BSEEAdditional: Position requires travel approximately 25%Software: Solid Works, MS Word, MS Office
ERP Developer Wallingford, CT
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SummaryThe ERP Developer will contribute to the profitability of Times Microwave Systems by providing consultancy, technical support, and business solution implementation to Oracle users/customers to assure the highest level of customer satisfaction.  Qualified candidates should have the ability to understand Order Management, Supply Chain, Financial (AR/AP/GL) and Manufacturing business processes in relation to the Oracle 11i application.  Essential Duties and Responsibilities Deliver support and technical services to application products customers Develop and deliver proactive services for users/customers including design reviews, defining architectural alternatives, and product release planning Research and address technical problems and enquiries from customers Provide support, when required, to users/customer situations where complex problem diagnoses, analysis and resolution require special situation management Assist users/customers to maximize the stability, availability and performance of their critical business systems Design and formulate technical solutions with business team Ensure readiness for new products/features released to production instance Liaise closely with business users to ensure a close fit exists between business needs and technical solutionsQualifications/Requirements Good Understanding of Oracle E-Business Suite Architecture, physical data structures and their usage  Knowledge in EBS modules (financials, supply chain, manufacturing, order management, etc.)             Working experience in Oracle Forms (Personalizations), Oracle Reports, XML Publisher reports, Oracle Workflow, Discoverer, Oracle RDBMS, and Workflow Builder Customization skills on PL/SQL forms, reports, interfaces, conversions, migrations, extensions, OAF, with good team development practice and good coding standard Experience utilizing tools such as BI Publisher, SQL Developer, and TOAD Knowledge of associated Oracle technologies e.g. Apache, Concurrent Managers, Workf
Machine Mechanic Wallingford, CT
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Essential Duties and Responsibilities Perform all required duties to maintain departmental braiding and related equipment in proper mechanical condition; maintain approved levels of repair parts and supplies following established practices. Perform routine preventive maintenance operations on all sizes of departmental braiding equipment and auxiliary winding units.  Lubricate, make routine adjustments and perform other duties to assure continued operation. Work form instructions, operator requests and other authorizations to diagnose faulty operation resulting in incorrect braiding or continued stoppage.  Make temporary repairs or replacements as possible to permit continued operation.  Tear down machines, determine extent of trouble, repair damaged mechanisms or replace worn or defective parts; reassembly and adjust for proper operation.  Use hand and small power tools to perform fitting, grinding, filing, scraping and other operations required in reassemble and adjustment of units. Make machine changeovers or alterations for special braiding requirements; setup machines as necessary to assure correct operation where machine modifications are involved. Maintain approved levels of repair parts and supplies for all braiding and related units.  Initiate requests for resupply or special parts needed.  Confer with supervision as to machining requirements or other outside assistance needed in special cases. Work involves a wide range of hand and bench operations requiring skill and a thorough knowledge of braiding equipment and related units to diagnose and remedy troubles quickly, and where the understanding of gearing, fits and adjustments is necessary to insure satisfactory performance on the job. Detect and report defective material, faulty operation and unusual conditions to proper supervision. Maintain work and storage areas in a clean and orderly condition.  Follow environmental, health and safety regulations.Qualifications/Requirements High School diploma or GED
Operations Director - Quality Wallingford, CT
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Job Description Operations DirectorJob Title: Operations Director - Quality FLSA: ExemptLocation: Wallingford, CTCreated: Oct 2017Revised: Jan 2019Summary The Operations for Quality is a key member of the Executive Team responsible to implement and drive the Business Management System and processes at all Company locations. The Director of Quality sets the Quality vision and strategy and promotes a culture of continuous improvement. This position develops goals and metrics to support of company strategies.Essential Duties and Responsibilities • Lead and provide direction to the Quality teams at all locations [Wallingford, CT; Mesa, AZ; West Palm Beach, FL; Shanghai, China]• Drive a "root-cause" company culture with respect to problem solving• Establishes objectives, performance goals and metrics that support Company goals and strategies.• Understand customer requirements and recommend changes to processes, tools and technology to meet these needs.• Coach and direct the team to develop and maintain collaborative working relationships with both internal and external customers, driving improved customer service.• Provide resources and recommendations for new product launches and new equipment.• Adept at interfacing and working with Customers on quality-related matters• Establish and administer internal audits• Ensure Team preparation and lead customer and 3rd Party Audits at all US locations• Develop, implement, and maintains documents and procedures in compliance with industry standards.• Facilitate training systems to ensure proper workforce development.• Lead system/process improvements in: Engineering, Programs, Customer Service Purchasing, and Operations• Improve the phase/gate process of product implementation and maturity.• Provide direction for continuous improvement and Lean Initiative projects.• Implement Supplier qualification, monitoring and improvement programs• Develop and build the Quality team by effective recruiting, coaching and training of team memb
Production Planner Wallingford, CT
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SummaryThe Production Planner schedules, establishes priorities and coordinates the flow of work and materials within the cable assembly department according to daily and weekly production schedules. Duties include updating and maintaining scheduled shipments in support of customer delivery expectations. Qualified candidates will review open backlogs, MRP action reports, supplier deliveries, and coordinate with internal functions to ensure customer delivery requirements are met. This position reports toEssential Duties and Responsibilities Responsible for establishing production schedules: considering factors of customer requests and demands, existing capacity and working w/Production Interacts with shop floor management on a regular basis to resolve issues and achieve daily production requirements Work with Inventory/Stockroom to fill component shortages Analyze and prepare documents (work instructions, travelers, etc.) needed for production Drive to achieve established targets for revenue and on time delivery Monitor and drive all open orders; Have detailed understanding of assigned backlog Adjust scheduled ship dates with the ERP system in real time as needed; advise Sales of relevant changes Assess feasibility of expedite requests; Respond to Inside Sales within 24 hours of request Assist Sales with forecasting and safety stock analysis Give direction to Purchasing for component expedites and appropriate order quantities to ensure material availability Perform data analysis and makes decisions to support raw material supply and finished goods demand. Maintains the production schedule and other reports as required Follow-up as required with all teams to expedite flow of materials and documents to meet production schedule and customer expectationQualifications/Requirements Bachelor’s Degree with focus on business management, operations managing, or engineering management preferred Minimum 3 years’ experience in a manufacturing environment APICS Certif
Program Manager Wallingford, CT
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Times Microwave Systems is currently recruiting a Program Manager: Support customers both internal and external with product recommendations, custom product solutions and key account program management.RESPONSIBILITIES Provide Technical Support to Field/Inside Sales, 3rd Party Sales Representatives and directly to Customers. Travel as required. Work with the Product and Engineering teams to Design and Develop custom products and solutions. Define specifications, product attributes and develop prototypes. Manage development projects for Key Accounts & product management. This includes coordinating with Sales and Customer Service, Engineering, Operations and Quality teams. Work with Sales and Marketing to develop sales tools including marketing materials and promotional programs, plus training of the sales force and distribution channels. Develop business opportunities together with Sales – particularly for new products at targeted major accounts. Take charge and lead in addressing problems, opportunities and other “hot spots” in a quick, decisive and effective manner. Conduct and facilitate regular customer meetings – traveling to customer sites as needed. EDUCATION / EXPERIENCE REQUIREMENTS BS in Engineering or similar technical discipline Commercial business experience a plus 3-5 years’ experience in Electro-Mechanical Design/Manufacturing environment desired Experience with RF interconnect products, coaxial cable &/or related products preferredSKILLS AND ABILITY EXPECTATIONS Familiarity with RF Interconnect products, coaxial cables &/or related products. Familiarity with specification/blueprint reading, materials and process specifications. Highly motivated, self-starting personality with desire to directly impact the success of the company Ability to work independently and as part of a team. Effective Communication and excellent Presentation skills.
Quality Technician Wallingford, CT
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SummaryQualified candidates for this position will have experience maintaining metrics, analyzing information and summarizing indicators to identify trends that adversely affect product quality and business performance.Essential Duties and Responsibilities Oversee and communicate with departments on Non-Conformance / Corrective Action status.  Lead and organize MRB (Material Review Board) activities. Organize Corrective Action Review meetings, works with personnel to advance quality and efficiencies in manufacturing processes and to document responsibilities and progress updates. Prepare performance metrics and quality documentation and reports by collecting, analyzing and summarizing information and trends including product, processes and corrective actions. Track, respond, organize, and control of customer and internal non-conformances and report company performance metrics to management. Assist document control department for maintaining document revision levels and release of new and revised company procedures, training forms and other documents for maintain document revision level configurations. Perform required duties to check and calibrate a variety of precision mechanical and electrical measuring devices, instruments, gauges while maintaining required calibration frequency, schedules, and records. Maintain records efficiently and accurately in time sensitive situations.Qualifications/Requirements Bachelor’s degree (Associates degree may be permitted based on experience) with STEM (Science, Technology, Engineering and Mathematics) background desired. Superior business analytic skills. Root Cause Analysis experience. Desired process control experience in a manufacturing environment with organizational abilities and a keen attention to detail. Proficient working with Outlook, Word, Excel and PowerPoint. Understanding of QMS requirements for compliance with AS9100 QMS, aerospace, defense, regulatory and customer specifications. Mechanical and/or electrical exp
RF Engineer Wallingford, CT
Details
Core Responsibilities:The position requires experience and knowledge of R F transmission line parameters as they relate to coaxial cable assemblies. Main resource for RF transmission line parameters as they apply to cable assembly products. Participate in the review of customer specifications for new programs. The candidate should have the ability to conceive new tests and test methods as necessary. Evaluate products and prototypes mechanically and electrically as well as assist in the development of new products.Qualifications: BSEE with 5 to 10 years experience in the cable industry. Strong background in math and electrical engineering. Knowledge of RF test equipment and test methods. Computer literate, good writing skills. Ability to work independently as well as part of a team. Must have excellent communication skills and an assertive personality.Technical Requirements:Knowledge of all coaxial cable assembly parameters including:Capacitance, Phase versus temperature SWRPhase Shielding RF LeakageAttenuation Impedance Power, CW and AltitudeSpecific Duties: Knowledge of Transmission line theory and applications. Accurately maintain test results and compile clear, concise and comprehensive test reports. Ability to investigate and resolve cable assembly problems i.e. spikes, high attenuation, SWR. Travel to customer locations for technical discussions, fact-finding, problem investigations. Serve as main technical resource for customer inquiries and specification reviews involving, Phase temperature, Transmission line parameters, Test methods inside and outside of the company. Liaison between design engineering and manufacturing and marketing.Education Requirements: BSME or BSEEAdditional: Position requires travel approximately 25%Software: Solid Works, MS Word, MS Office